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Phone: 075 0050 8672  |  EMail: This email address is being protected from spambots. You need JavaScript enabled to view it. 

Shipping & Delivery

We deliver free of charge to the UK, including Northern Ireland, the Isle of Man and the Channel Islands. Delivery is usually between 2-3 working days from date of the order. Urgent Orders can be delivered 'NEXT DAY' for an additional charge of £5.00 - Please ring or choose at checkout for this service (restrictions apply to certain products). Next Day orders are sent using Royal Mail guaranteed (arrives before 1pm) and should be ordered before 4:00pm Monday to Friday. Except Next Day orders, all orders are sent using the Royal Mail 48 Hour Delivery service (no signature required). Orders over £75 are sent 'Tracked' using this service. You can provide a different shipping address to your billing address during the 'Checkout' process or by changing it in 'My Account'. 

Addresses that are incorrectly entered, resulting in lost or undelivered packages will result in additional costs. Please ensure the address is accurate before confirming your order. We accept no liability for inaccurate delivery addresses. 

Orders are dispatched following the successful processing of your payment. This process which ensures your safety and ours against Credit Card fraud, can take up to 24hrs after you have placed your order, but we will send you an email immediately notifying you that your order has been shipped. 

Unfortunately we cannot provide a specific delivery time. We would also like to add that any orders placed on Friday or over the weekend will not be shipped until the following week. Delivery is normally within 2-4 working days (usually much quicker), but allow upto 7 days before contacting us. Please make allowances for orders made over the weekend, bank holidays and holiday periods. If there is a delay in processing your order we will inform you by email. 

If no one is in at your given shipping address, Royal Mail will leave a note with full details on how to arrange re-delivery, collection from your local Post Office or collection from your local Sorting Office.


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Clinical Products

Mediderma Products are now available for all registered Clinicians.

1. Create a user account. [Go]

2. Register as a Clinician. [Go]

3. Once registered as a Clinician, all the Mediderma products will appear once you are logged in.